Leaders or laggards? Leading brands to be put to the CX test in live online show this Friday, Jun 17
The state of the growing ANZ customer experience (CX) market will be dissected in the fourth episode of the CX LIVE online chat series hosted by The Holla Agency CEO and author Alex Allwood this Friday 17 June at noon.
The 17 June show will feature Allwood and special guest panellist, Econsultancy APAC researcher, trainer and consultant Jeff Rajeck, pulling apart the findings of Econsultancy’s latest report, CX Maturity in Australia and New Zealand.
What: CX LIVE with Alex Allwood
Date: This Friday 17th June
Time: Noon AEST
Says Allwood: “A lot of brands believe they are leading the way when it comes to CX, but we’re going to find out if that is the reality. The report reveals the true state of the CX market on either side of the Tasman. We will be examining just how well companies understand the customer journey, how CX budgets are being allocated and return on investment measured, and what the future holds for CX.”
The program is a free, live streaming video broadcast hosted on the Blab platform.
To join the discussion, simply register using Twitter or an email address and subscribe to the show here.
CX LIVE is an interactive forum for brand leaders and the CX community, featuring a live discussion between CX innovators and Alex Allwood; a pioneer in the CX field and author of Customer Experience is the Brand.