Mandoe Media appointed to handle customer engagement solutions for Domino’s Australia

Australian interactive digital technology provider Mandoe Media has announced its partnership with Domino’s to deliver intelligent customer engagement solutions for their stores.

The partnership will see Domino’s roll out new digital menu boards, customer WiFi and on screen entertainment across its network of stores in Australia and New Zealand. Dominos will also be using Mandoe’s Instant App product to customise offerings and improve customer’s in-store digital experience.

Says Steve Baxter, CEO, Mandoe Media: “It hasn’t been a better time for Domino’s to enhance the customer experience in store with faster, on-time pick up and in-store ordering. The traditional Domino’s stores are also undergoing a significant technology refresh in order to enhance the customer experience. We were able to provide them with in-store WiFi, on- screen entertainment including all the benefits of our Instant App product as well as new digital menu boards.

“We are excited to be able to work with one of Australia’s leading food chain brands and provide them with our innovative and engaging digital solutions. The Instant App is a world-class digital customer engagement and brand re-enforcing solution with technological advancement second to none.”

Domino’s recently expanded their multi-pronged digital strategy to include the most competitive offerings such as online ordering, favourite pizza apps, faster delivery, “driver tracking” technology and of course DRU – the automated robotic delivery unit. The successful chain food store’s customer promise remains on delivering the highest quality of freshest food and Mandoe’s digital advertising solutions are designed to deliver just that.

Mandoe Media, an end-to-end service, were able to provide its client with the right technology and service to build on their in-store customer experience. Mandoe’s digital offering includes the development, implementation and operation of highly customisable and intelligent digital signage that brought Domino’s advertising to life.

Says Allan Collins, group chief marketing officer, Domino’s: “Our partnership with Mandoe is strategically important and a major pillar in the in-store customer digital experience, we now have the ability to further interact with our customers ensuring a consistent experience in their personalised interactions with our team members and our brand.”

Dominos is undertaking the rollout of digital menu boards, WiFi and the engaging Mandoe’s Instant Application product across its store network in Australia and New Zealand.